Adobe Subscription

Created by MORRIS HUNTER, Modified on Tue, 11 Jul, 2023 at 6:44 PM by MORRIS HUNTER

Question:

Dear Support –

I just saw that my adobe license expired on my @ucla.edu email address.

Is that the wrong email? Or do you need to renew it?

Thank you in advance for your help.

Solution:

This has recently become a common issue that many at the university have reported.

Most likely, you have to renew your license for another 120 days from the ucla onthehub webpage

See below for how to resolve

Adobe Creative Cloud provides access to various apps like Photoshop, Illustrator, Acrobat, etc. To get started you will need to first request a license. Please note that your access to Adobe Creative Cloud must be renewed every 120 days. A reminder email from Kivuto/onthehub.com will be sent to your official e-mail address when your access is about to expire and you will have a 7 day grace period to continue using your license. Kivuto is the name of the vendor and onthehub.com the system that UCLA leverages to manage our campus Adobe Creative Cloud licenses.

If your license has expired and you are still an eligible student and employee you can also renew your access by repeating the below process:

Using a web browser, visit https://ucla.onthehub.com.
Click on the Sign In link in the upper right-hand corner of the Onthehub homepage.
Sign into Single Sign-On using your UCLA Logon ID and password as well as authorize your login using MFA.
Once signed in, eligible users will have tabs based on their UCLA affiliation. If you are a UCLA student (including student workers) select the Students tab. If you are a Geffen Academy student select the K12 Students tab. All others should select the Faculty/Staff tab.
Click on Institutional Software and then Adobe Creative Cloud Subscription.
The available Adobe Creative Cloud offerings will be displayed. Click on the Add to Cart button next to the appropriate version. Eligible Faculty/Staff from Ashe and Hammer Museum should select the Fac/Staff No Cloud Storage version, while all other Fac/Staff should select the Fac/Staff version. Only one version of Adobe Creative Cloud can be licensed for an individual.
Click on the Checkout button.

Your order will be processed and a confirmation email sent to your official email address. If you were already using Adobe Creative Cloud and still have it installed, you can skip the following steps and proceed to login. Otherwise you can proceed to the next steps below to download and install the Creative Cloud software.

Downloading and Installing Creative Cloud/Adobe Apps

Note: If you are trying to access Creative Cloud on a mobile device please see our Adobe Creative Cloud Mobile Apps help article. If you just recently completed the checkout process above, access may not always be immediately available. Please allow at least a business day for your access to become active if you are seeing a message that no apps are assigned.

Using a web browser, visit https://creativecloud.adobe.com/apps/all/desktop.
At the Sign in window, type in exactly "ucla.edu" (without the quotes) in the "Email address" field. DO NOT use the Continue with Google option or input an email address such as username@g.ucla.edu or @department.ucla.edu. Click the [Continue] button.
Sign into Single Sign-On using your UCLA Logon ID and password as well as authorize your login using MFA.
Once logged in, find the Creative Cloud application in the list and click on the [Download] button.
Run the Creative Cloud .dmg installer file (macOS users) or .exe (Windows users) installer file that is downloaded to your computer.
Once you've run the installer, click on the [Continue] button A new window will be open in your web browser.
If you are still logged on the Adobe website, your web browser will confirm "You're all set". If you are prompted to log into Adobe again, please follow the directions from steps #3 and #4 from above.
Once authenticated, the Creative Cloud Installer will refresh, click the [Start Installing] button to install Creative Cloud on your computer.
Creative Cloud will begin installing. This process will take a few minutes and will display a Progress Bar, Time Remaining, and Percent Remaining indicators.
Once the Creative Cloud installation is complete, you will be presented with the Creative Cloud application. You can use the Creative Cloud application to view/install/manage your Creative Cloud applications.

Note: Eligible students and/or employees should not see any trial, payment, or subscription options when logged into Creative Cloud through UCLA provided access. If you are seeing trial/subscription options on the Adobe.com website or Creative Cloud apps you may be logged in via a personal Adobe ID account. Please log out of the account on both Adobe.com and the Creative Cloud app (click the pie-chart icon in the top right corner > sign out) and make sure that you login using the steps outlined above.

If you are certain that you are logging in correctly, have waited the requisite amount of time after requesting a license from ucla.onthehub.com, and are still experiencing issues accessing Creative Cloud please email help@it.ucla.edu for further assistance.

Getting Support

For login and access issues please see our Adobe Creative Cloud FAQ or contact the IT Support Center at help@it.ucla.edu. For tutorials and help with general usage of any Adobe products or services please see: